Welcome, and thank you for taking this first step. Starting counselling can feel unfamiliar or even a little daunting, so please know this is a safe, confidential space where you can speak openly at your own pace. There’s no right or wrong place to begin—we’ll work together to understand what’s brought you here and what you’d like support with, always respecting your experiences and goals.

​​

BEFORE OUR FIRST SESSION

Prior to your first appointment, please read and complete the following:

All Clients: Client Consent Form

EAP Clients Only: EAP Wellbeing Form*

*If you have been referred by TELUS Health, I can instead ask you these questions verbally at our first session if you prefer.

​

AFTER OUR FIRST SESSION

Following your appointment, I will send you an invoice and a link where you can make payment (excluding EAP clients). If, for some reason, you need to cancel or postpone the appointment, please give at least 24 hours notice. Failure to do so may incur an administration fee up to the scheduled fee, depending on time of notice of cancellation e.g. a client who simply does not attend will be charged the full fee. In situations where the client doesn't attend at the scheduled time and is late, the duration of session will be the scheduled session period after arrival, or for phone/Zoom, after a second/final call attempt is answered after 15 minutes. If you have any payment difficulties or questions, we can discuss this. Just send me a message.

​

From here, anytime you wish to make a booking, we can either re-schedule at the conclusion of our session, or you can go to the Book Online section of the website. You won't be asked for payment when booking. Phew!

 

Too easy, right! :)

 

In regard to a phone session, I will call you at the designated time. Make sure you have access to a space where you feel comfortable to speak with minimal distractions so you can get the most out of your session. In regard to a phone session, you will receive an email link to your session after booking.

​​​

Looking forward to our session!