FAQ
Adult counselling offers a supportive, confidential space to explore challenges, strengthen coping skills, and create meaningful change. People seek counselling for many different reasons, including:
Emotional & Mental Wellbeing
Stress, overwhelm, and burnout
Anxiety, worry, or persistent tension
Low mood, sadness, or depression
Grief, loss, or major life changes
Low self-worth, confidence concerns, or feeling “stuck”
Life Transitions & Personal Change
Relationship changes, separation, or family stress
Career uncertainty, workplace challenges, or job burnout
Adjusting to illness, disability, or caring responsibilities
Moving through significant life stages such as early adulthood, parenthood, or retirement
Behaviour, Habits & Daily Functioning
Difficulty managing emotions or reactions
Procrastination, low motivation, or feeling unproductive
Creating routines, structure, or healthier habits
Overuse of digital devices, avoidance behaviours, or patterns that feel hard to break
Relationships & Communication
Improving communication skills
Navigating conflict within families, friendships, or partnerships
Boundary-setting and strengthening interpersonal connections
Understanding relationship patterns and building healthier dynamics
Self-Growth & Personal Development
Increasing resilience and coping strategies
Exploring personal values, strengths, and identity
Goal-setting, direction, and meaning-making
Building emotional regulation skills and self-awareness
Phone and online video counselling is a form of therapy where you speak with a professional counsellor over the phone or via a video platform such as Zoom. It provides a convenient and confidential way to receive mental health support from the comfort of your own home.
Yes, phone or online counselling can be just as effective as in-person sessions. Many clients find it convenient and comfortable.
You can easily book a counselling session through the website. Simply select your preferred time and date, fill in a brief form, and we will confirm your appointment. For phone or online video sessions, you will then receive a call from your counsellor at the scheduled time or a link to your Zoom session.
During a counselling session, you can expect to discuss your concerns and feelings with a trained professional. The counsellor will listen, ask insightful questions, and help you explore solutions and coping strategies in a supportive and confidential environment.
Yes, your counselling session is confidential. Confidentiality means that the counsellor will keep everything you share in the session private and will not disclose it to anyone without your consent, except in certain legal or ethical situations.
All personal information gathered by the counsellor during the provision of the counselling service will remain confidential and secure except when:
1. It is subpoenaed by a court of law
2. Failure to disclose the information would place you and/or another person at risk of harm
3. Your prior approval has been obtained to …
a. provide a written report to another professional or agency eg a GP, other health care professional, lawyer or supporting agency such as Workcover or Third Party Insurance agency
b. discuss the material with another person eg referring GP, parent, partner or employer.
It’s normal to feel nervous, especially if it’s your first time in counselling. Hopefully you will experience your session as a comfortable and non-judgmental space. You can start by expressing your concerns, and the counsellor will guide you through the process at your own pace.
Each session typically lasts 60 minutes.
Yes, you can schedule recurring sessions based on your preferences. Many clients find that regular sessions are helpful for ongoing support and progress. You can book ahead via the website.
All you need is a quiet and private space where you can talk freely without distractions. You will also need a phone or computer with a reliable connection. You may want to have a pen and paper ready to jot down important points or reflections during your session.
Rebates are currently unavailable.